On Your First Visit

Doctor's Prescription

Please bring the prescription from your physician's office to your initial visit or have it faxed to us before your visit. 
   Our fax number is (607) 749-2286.
In New York State you can now be seen and treated by a PT without a prescription.  Some insurance policies pay for "direct access" to PT services without a prescription.  Call your insurance company to find out whether a prescription is required. 

Insurance Cards and Photo ID

Please bring along the most current insurance card and photo identification (Driver's License preferred).  The beginning of each calender year can bring a new card - make sure you have the right one.  Insurance companies sometimes require pre-authorization.  A quick call to the customer service number of the back of the card can save time.

Copays and Payments

Payment is expected at time of service.  We will bill your insurance company in a timely manner.  We accept debit and credit cards as well as Flex Spending Account cards.

Clothing

Wear loose fitting clothing that allows the therapist to easily view the affected area.  We do have facilities to change if needed.

Access

Let us know if you need assistance in and out of the car as well as into our facility - we will be happy to meet you!